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Product Warranty

CHIMNEYS

Model

Warranty on Product*

Motor Warranty*

Basic Range

Base LX 60 BLK
Base LX 60 SS
Expo MX 60
Theme MX 60
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
2 years
2 years
2 years
2 years

Essential Range

Ace BF 60
Elbaa BF DHC 60
Flo BF 60
Jiff 60
Liz DHC 60/90
Max BF 60
Max BF DHC 60
Mel LX BF 60
Nova SV
Nova TC 60
PRO DHC 60
R-PRO DHC 60
Tannic DHC 60
1 + 1 Years

1 + 1 Years

1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
5 years
5 years
5 years
5 years
5 years
5 years
5 years
5 years
5 years
5 years
5 years
5 years
5 years

Premier Range

Aspro DHC 60/75 – Aspro DHC 60G/75G
Bell 60
Casto DX DHC 60/75
Clara DHC 75/90
Electra DHC 90
Hawk DHC 60
Lazio DHC 60
Mainz DHC 60/90
Marina DHC 60/90
Mill DHC 60
Nobelo (TX/LX) DHC 60/75/90
Opec TX DHC 60/70/90
Prima TX DHC 60/75/90
Rover DHC 60
Stella DHC 90 BS
Stella DHC 90 SS
Sigma DHC 60
Sirio DHC 60/75/90
Vasco Dhc 60/75/90
Vito DHC 60
X-PRO 60
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
7 years
7 years
7 years
7 years
7 years
7 years
7 years
7 years
7 years
7 years
7 years
7 years
7 years
7 years
7 years
7 years
7 years
7 years
7 years
7 years
7 years

Collection Range

Airframe SM DHC 90
Albury 60/75 DC
Mainz 60/75/90 DC
Ashpro 60/75/90 DC
Albury (LX) DHC 60/75/90
Canary BF DHC 90
Canary 90 DC
Casto 60/75 DC
Falcon DX 90
Falmarc DHC 90A
Florian 90 DC
Hegen 90
Hegen 90 DC
Lyra DHC 60/75
Linnea 60 DC
Missoni 90
Nevis DHC 90
Newburry 90
Newburry 90 DC
Proform 90
Vasco 75/90 DC
Viola DHC 90
Vistosi LX DHC 90
BRANDO 90 DC
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
12 Years
12 Years
12 Years
12 Years
7 Years
7 Years
12 Years
12 Years
12 Years
7 Years
12 Years
10 Years
12 Years
7 Years
12 Years
12 Years
7 Years
10 Years
12 Years
12 Years
12 Years
7 Years
10 Years
12 Years

Island Range

Canary DHC 90 IS
Flora Twin Dx IS 120
Leone OR 41 IS / Leone BL 41 IS
Opec DHC 90 IS
Russo 42 IS
Skyvent 110
Townsville 90 IS
Vistosi LX DHC 90 IS
Zebra 41 (IS)
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
1 + 1 Years
10 years
10 years
10 years
10 years
10 years
10 years
10 years
10 years
10 years

Terms & Conditions

  • Consumable items (like Bulb, Outer Body, Switches, Knobs, Charcoal, Filters, Metal/Glass/Plastic Parts & Filters locks) are not covered under the scope of this warranty.
  • 2/5/7 Years Warranty is applicable only on Motors rest all Parts i.e. PCB, Blower, Touch, Button / Switches will be covered under this 02 years of warranty.
Note : Brass Burners Coated With Black Heat Resistant Coating Are Not Covered Under Warranty for Its Discolouring

Built-In Hobs

Model

Warranty on Product*

Spare parts covered in warranty

NE 4B 60 SS
1 + 1 Years
Burners, Ignition Wire, Switch, Bypass & Generator
NE 4B 60 GF
1 + 1 Years
Burners, Glass, Ignition Wire, Switch, Bypass & Generator

Series Crista

Series Crista CRH 804, CRH 783, CRH 604
1 + 1 Years
Burners, Glass, Ignition Wire, Switch, Bypass & Generator

Series Milano

Series Milano MFB 603, MFB 604, MFB 763, MFB 764
1 + 1 Years
Burners, Glass, Ignition Wire, Switch, Bypass & Generator

Series Milano-X

Series Milano-X MFB-X 603, MFB-X 604, MFB-X 763, MFB-X 764
1 + 1 Years
Burners, Glass, Ignition Wire, Switch, Bypass & Generator

Series Novara

Series Novara NVH 603, NVH 604, NVH 783, NVH 804
1 + 1 Years
Burners, Glass, Ignition Wire, Switch, Bypass & Generator

Series FBB

Series FBB FBB 603, FBB 604, FBB 783
1 + 1 Years
Burners, Glass, Ignition Wire, Switch, Bypass & Generator

Series VRH

Series VRH VRH 603, VRH 604, VRH 783, VRH 784
1 + 1 Years
Burners, Glass, Ignition Wire, Switch, Bypass & Generator

Series Alton

Series Alton ALNF 865, ALNF 784, ALNF 783, ALNF 604, ALNF 603
5 Years
2 Years
Burners
Glass, Ignition Wire, Switch, Bypass & Generator
ALN 865, ALN 784, ALN 783, ALN 604, ALN 603
5 Years
2 Years
Burners
Glass, Ignition Wire, Switch, Bypass & Generator

Series Asford

Series Asford ASF 865, ASF 784, ASF 783, ASF 604, ASF 603
1 + 1 Years
5 Years
2 Years
Burners
Glass, Ignition Wire, Switch, Bypass & Generator

Series HBR

Series HBR HBR 804A, HBR 784C, HBR 783B, HBR 604A, HBR 603 B
1 + 1 Years
5 Years
2 Years
Burners
Glass, Ignition Wire, Switch, Bypass & Generator

Series KH

Series KH KH 100 4BG, KH 86 BR 53, KH 78 BR 47, KH 60 BR 31 KHB 60 BR 4
5 Years
2 Years
Burners
Glass, Ignition Wire, Switch, Bypass & Generator

Series Bellini

Series Bellini BLH 865, BLH 804, BLH 604
1 + 1 Years
10 Years
5 Years
2 Years
Glass
Burners
Ignition Wire, Switch, Bypass & Generato

Series Bellini - F

Series Bellini-F BLHF 100, BLHF 865, BLH 804, BLH 783, BLHF 784 BLHF 604, BLHF 302
1 + 1 Years
10 Years
5 Years
2 Years
Glass
Burners
Ignition Wire, Switch, Bypass & Generato

Series Massimo

Series Massimo MSM 100, MSM 865, MSM 804, MSM 783, MSM 604
1 + 1 Years
10 Years
5 Years
2 Years
Glass
Burners
Ignition Wire, Switch, Bypass & Generato

Series Nordic

Marmor 1104, Marmor 823
Crystal Noir 1104, Crystal Noir 823

1 + 1 Years
10 Years
5 Years
2 Years
Glass
Burners
Ignition Wire, Switch, Bypass & Generato

Series Nyborg

NYG 784G, NYG 784B
NYG 783G, NYG 783B
NYG 604G, NYG 604B
1 + 1 Years
10 Years
5 Years
2 Years
Glass
Burners
Ignition Wire, Switch, Bypass & Generato

Series Preston

Series Preston – PRS 804, PRS 783, PRS 654
1 + 1 Years
10 Years
5 Years
2 Years
Glass
Burners
Ignition Wire, Switch, Bypass & Generato

Series Infra

Series Infra – INF 804, INF 783, INF 604
1 + 1 Years
5 Years
2 Years
Burners
Glass Ignition Wire, Switch, Bypass & Generato
Note : Brass Burners Coated With Black Heat Resistant Coating Are Not Covered Under Warranty for Its Discolouring

Rest of the appliances

Model

Warranty on Product*

Spare parts covered in warranty

Built-In-Oven (All Models)
Built-in Microwaves (All Models)
Built-in Refrigerator (All Models)
Free Standing/Built-in Dishwasher
(All Models)
Wine Cooler (All Models)
Air Purifier (All Models)
Bar-be-que (All Models)
Deep Fryer (All Models)
Induction Hobs
(All Models)
Warmer Drawer (All Models)
Cooking Range (All Models)

Cooktops (All Models)
OTG (All Models)
Built-in Coffee Machine
Free Standing Coffee Machine
1 + 1 Years
1 + 1 Years
1 Year, 7 Years
5 Years
2 Years
1 Year
1 Year
1 Year
1 Year
1 Year
2 Years
1 Year
1 Year
1 Year
2 Years
5 Years
2 Years
1 Years
1 Years
Element, Selector & All Electrical parts
Element, Selector, Magnetron and All Electrical Parts
All Electrical with 7 Years Warranty on compressor
Warranty on Motor & Washing pump only Thermostat, Pressure Set,
Inlet Valve, Heating Element and Drain Pump
All Electrical
Electronic Parts Only
Bypass, Spark Plug & Thermostat
Bypass, Spark Plug & Thermostat
PCB, Coil & All Electricals
On Glass
PCB , Coil & All Electricals
Bypass, Burner, Ignition Wire, Coil & Generator
Warranty on Pan Supports, Bypass, Ignition, Generator
Glass
Burners
Heating Element, Thermostat & All Electrical
–
–

Model

Basic Range

Product Warranty2 years
Motor Warranty2 years
Product Warranty2 years
Motor Warranty2 years
Product Warranty2 years
Motor Warranty2 years
Product Warranty2 years
Motor Warranty2 years

Essential Range

Product Warranty2 years
Motor Warranty5 years
Product Warranty2 years
Motor Warranty5 years
Product Warranty2 years
Motor Warranty5 years
Product Warranty2 years
Motor Warranty5 years
Product Warranty2 years
Motor Warranty5 years
Product Warranty2 years
Motor Warranty5 years
Product Warranty2 years
Motor Warranty5 years
Product Warranty2 years
Motor Warranty5 years
Product Warranty2 years
Motor Warranty5 years
Product Warranty2 years
Motor Warranty5 years
Product Warranty2 years
Motor Warranty5 years
Product Warranty2 years
Motor Warranty5 years

Premier Range

Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years

Collection Range

Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years

Island Range

Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years
Product Warranty2 years
Motor Warranty7 years

Terms & Conditions

  • Consumable items (like Bulb, Outer Body, Switches, Knobs, Charcoal, Filters, Metal/Glass/Plastic Parts & Filters locks) are not covered under the scope of this warranty.
  • 2/5/7 Years Warranty is applicable only on Motors rest all Parts i.e. PCB, Blower, Touch, Button / Switches will be covered under this 02 years of warranty.

Built-In Hob

Burners, Ignition Wire,

Switch, Bypass & Generator

2 years

Burners, Ignition Wire,

Switch, Bypass & Generator

2 years

Series Crista

Burners, Ignition Wire,

Switch, Bypass & Generator

2 years

Series Milano

Burners, Ignition Wire, Switch, Bypass & Generator2 years

Series Milano-X

Burners, Ignition Wire, Switch, Bypass & Generator2 years

Series Novara

Burners, Ignition Wire, Switch, Bypass & Generator2 years

Series FBB

Burners, Ignition Wire, Switch, Bypass & Generator2 years

Series VRH

Burners, Ignition Wire, Switch, Bypass & Generator2 years

Series Alton

Burners5 years

Glass, Ignition Wire,

Switch, Bypass & Generator

2 years
Burners5 years
Glass, Ignition Wire,
Switch, Bypass & Generator		2 years

Series Asford

Burners5 years
Glass, Ignition Wire,
Switch, Bypass & Generator		2 years

Series HBR

Burners5 years
Glass, Ignition Wire,
Switch, Bypass & Generator		2 years

Series KH

Burners5 years
Glass, Ignition Wire,
Switch, Bypass & Generator		2 years

Series Bellini

Glass10 years
Burners5 years
Ignition Wire,
Switch, Bypass & Generator		2 years

Series Bellini-F

Glass10 years
Burners5 years
Ignition Wire,
Switch, Bypass & Generator		2 years

Series Massimo

Glass10 years
Burners5 years
Ignition Wire,
Switch, Bypass & Generator		2 years
Note : BRASS BURNERS COATED WITH BLACK HEAT RESISTANT COATING ARE NOT COVERED UNDER WARRANTY FOR ITS DISCOLOURING

Rest of the appliances

Element, Selector & All Electrical parts2 Years
Element, Selector, Magnetron and All Electrical Parts2 Years
All Electrical1 year
Warranty on compressor7 years
Warranty on Motor & Washing pump only5 year
Thermostat, Pressure Set, Inlet Valve, Heating Element and Drain Pump2 years
All Electrical1 year
Electronic Parts Only1 year
Bypass, Spark Plug & Thermostat1 year
Bypass, Spark Plug & Thermostat1 year
Bypass, Spark Plug & Thermostat1 year
PCB , Coil & All Electricals1 year
On Glass2 years
PCB , Coil & All Electricals1 year
Bypass, Burner, Ignition Wire, Coil & Generator1 year
Pan Supports, Bypass, Ignition, Generator & Glass1 year
Burners5 years
Heating Element, Thermostat & All Electrical Parts2 year

Product Warranty

Product warranty is applicable subjected to installation done by KAFF approved Engineers or through Authorised Service Provider of the Company. This is important for proper installations & the better performance of the appliances.
  • In case any damage occurs due to wrong installation done by an unauthorized person, in that case company will not be responsible for that damage & the customer will be required to bear all expenses made towards that repair work.
  • It is mandatory to upload duly filled Registration Form along with Invoice Copy & Installation Job Sheet within 30 Days of Installation of the product on KAFF website : www.kaff.in
  • It is mandatory to provide Valid Invoice Copy or Warranty Letter issued from the company to claim warranty of the product.
  • Product General Service/Cleaning or Deep Cleaning / To & Fro Charges beyond Municipal limits are not covered under this warranty.
  • Visit charges will be taken from customers after the completion of One Year from the date of purchase of the product.
  • Units installed beyond the municipal limits of the jurisdiction of the company service centre/authorized service associate, the expenses incurred towards the to and fro visit charges of the service engineer and charges for part replaced and the supportings required will be borne by customer.

General Information

  • The warranty extends on all parts against any manufacturing defects inherent or apparent except filter, bulbs, electrical cord & plug, and fitting used for installation of the product.
  • The warranty also excludes normal wear & tear on the surface affecting the paint or finish of the product.
  • Top glass, oven glass, bulbs & timer are not covered under the warranty.
  • For all units installed beyond the municipal limits of the jurisdiction of the company service centre/authorized service associate, the expenses incurred with regards to deputing the service personnel towards to & fro travel, conveyance and other incidentals will be borne by customer.
  • Company is not liable for any damage or physical injury, arising out of improper use, modification or alteration of specifications or unauthorized and poor maintenance of this product.
  • The warranty shall be void due to any of the reasons enumerated below and the customer shall be liable to pay for the cost of all spares and service charges.
  • The unit is installed, opened, tampered or serviced by person other than KAFF authorized service person. 
  • Damage to the equipment due to abnormalities in the power supply.
  • Any modification or structural changes made to the appliance or it is not used as per the operating instruction mentioned in the product manual
  • The specified periodic maintenance is not done.
  • Defective or Sub Standard parts are substituted in the place of genuine spares.
  • Any defects arising due to use of optional accessories like trolleys etc.
  • Any damages / defects occur by improper electrical circuits outside the appliance or by any electrical supply
  • Any substandard detergent, rinse aid, salt used in the dishwasher.
  • The warranty will not be applicable, if the appliance is used for commercial purpose or at places like hotels, restaurants, hostel, or any other similar place.
  • Rusting due to environmental effect, misuse, negligence and mishandling of the product.

Note:- The warranty shall be void due to any of the reasons enumerated above, the customer shall be liable to pay for the cost of all spares and servicing.

Definition

Lifetime means expected life of a product. ‘KAFF’ undertakes that all the products are marketed by them under the ‘KAFF’ brand after thorough inspection by Quality Control Wing. ‘KAFF’ extends this warranty only in the case of manufacturing defects and / or defects in workmanship and undertakes to replace or repair parts , at the sole discretion of ‘KAFF’. This warranty is subject to the terms and conditions mentioned below:
  • Lifetime warranty means seven-year warranty.
  • To avail the LTW it is mandatory for the Customer to install the product from an authorised kaff service centre only.
  • The registration form should be duly filled & uploaded on website along with the copy of invoice & installation service order number within 30 days of installation.
  • Warranty is valid only on showing the life time warranty letter & bill/invoice.
  • In case warranty is not registered within 30 days from date of purchase, LTW will be null & void.
  • To register for LTW after 30 days, submitting a proof of invoice along with a payment of INR 700/- is mandatory.
  • In Chimney Life Time Warranty covers the Motors only. Warranty on all other parts like Blower, PCB & switch will be two years. It does not cover consumable parts and parts which are subjected to normal wear and tear like Charcoal Filters, Bulbs, Glass Parts, Metal Body, etc.
  • Routine maintenance / service visits made by the ‘KAFF’ Technician for repair of the items covered under warranty / out of warranty will be on chargeable basis.
  • The Company undertakes no liability in the matter of consequential loss and/or damages caused to the Customers or third party due to misuse/mishandling/failure/malfunctioning of the Product. ‘KAFF’ obligation under this warranty shall be limited to repairing or replacing the defective part only.

The Warranty becomes null and void in following cases, but not limited to :

  • Installation / Service / Repair / Modification is carried out by person other than those authorized by ‘KAFF’.
  • Failure on account of non-genuine parts.
  • Failure on account of user’s inaction towards minor maintenance such as cleaning of filters.
  • Removal, alteration or tampering of Serial No. of the Product and its components.
  • Change of ownership.
  • Failure on account of power fluctuation .
  • Damage resulting to the unit due to operation in an abnormally corrosive alkaline / acidic atmosphere, and / or use of harmful chemicals.
  • Failure due to misuse / negligence, and / or Acts of God.
  • In case warranty is not registered within 30 days from date of purchase,
  • For units installed beyond the municipal limits of the area of operation of the Authorized Service Centre of ‘KAFF’, or in areas where no Service Centre is Present, all expenses incurred towards loading, unloading etc., will be borne by the customer and will be payable in advance.
  • The registration of Lifetime Warranty will be as the sole discretion of “KAFF Appliances India Pvt. Ltd.”
  • The decision of ‘KAFF’ with regard to the settlement of all the claims under this Warranty shall be final. . In case of any dispute, it will be applicable to exclusive jurisdiction of Gurgaon Courts only.

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