FAQ ORDERS:
How do I place an order?
Shopping at KAFF.com is easy and secure. Placing an online order requires just a few steps:
- Select an item you would like to purchase, and then click the Buy Now button from product detail page.
- You can then choose to continue shopping which would allow you to browse and add more products, or you can go directly to Checkout.
- If you choose to continue shopping, when you have finished browsing and adding products to your Shopping Cart, please click on the Shopping Cart and follow the Checkout steps.
- During the Checkout process, you will be asked for the delivery address, billing address and payment details.
- At present we are only accepting prepaid orders.
- An email will be sent to your email address containing confirmation of receipt of your order and an order number.
What should I do if I’m having trouble placing an order?
If you are facing any technical difficulties with the website, please write to us at orderstatus@kaff.in or care@kaff.in
How quickly will my order be processed?
You can check the estimated delivery time for each product by entering your pin code on the Product Page. Please note that on occasion, such as during holiday rush, large sale events, or other events outside our control, there may be a slight delay in the processing time. We value the trust you place in us, and we make every effort to process your order as quickly as possible.
How can I track the status of my order?
- Your order can be tracked by visiting your account, or by clicking on the link sent to you through email or message. Your order status may show one of the following:
- When your order has been shipped, we will send a shipping notification to you containing shipment tracking number. You can track your shipment through the delivery service by using these tracking details.
How do I cancel an order?
You can easily cancel your order within 12 hours of placing it. Once your order is dispatched, it cannot be cancelled. If your order is eligible for cancellation, a cancel button will be available, click this button to cancel your order.
How I do return or exchange a product?
Return /Exchange is only applicable if the goods are delivered Damaged/Wrong
Currently we accept returns/exchange of products only if they are certified as Dead on Arrival (‘DOA’) by our Authorized service representative. The Process for initiating a return shall be as follows:
- If your Order has any performance issues, please contact our Customer Care and inform about the issue for resolution. The Service representative shall visit you and analyse the product. Once the product has been certified as DOA by our representative on its discretion, he will seal the product along with all its accessories in the original packaging box and will direct you to return the device to the Us.
- Once the product is used, external damage/defect claims / Shortage after delivery, will not qualify for a replacement or return.
- A request will be initiated by you to arrange for pickup of the product by email.
- Product will be re-shipped to you subject to authenticity of your claim and its availability, within 7 working days of approval of your claim.
- In case of non-availability of the product, refund will be initiated within 10 working days of approval of your claim for damage.
FAQ PAYMENT:
How do I pay for my order?
We only accept online payments made at the time of placing your order. You can pay for your orders via all Major Debit and Credit Cards, EMI, Net Banking, Wallet Payment, UPI or other available payment modes. Your payment information is encrypted and stored safely and securely by the Payment Gateway provider.
Do you offer Cash on Delivery?
No, we currently do not offer Cash on Delivery for payment of your orders. You can pay for your orders using any supported online payment method during the checkout process.
Are there any Hidden Charges for purchases on KAFF India website?
No, we do not have any hidden charges when you make a purchase on this website. Your total order amount will be displayed at the time of payment and before your order is placed. We will not charge you any amount in excess of what is reflected on the invoice for the delivery of your order.
Please Note: additional logistics charges will be applicable for those orders only which are out of delivery areas/locations.
Does KAFF India store my Credit / Debit card information or my Net banking account information?
No, KAFF India does not collect or store your credit / debit card information or your net banking account information. When you choose to an online payment option, you will re-directed to our payment gateway partner Razor pay & CC Avenue for processing your payment. Your card / account information is securely processed by Razor pay & CC Avenue and the corresponding banks, without any sensitive information passing back to us. We only receive limited information that is necessary to verify whether the payment for your order was successful.
Who will approve my EMI transaction?
EMI facility is provided by your issuing bank at its sole discretion. The issuing bank may modify the terms of the EMI offering at any time. Further, the issuing bank may at its sole discretion chose to reject or change EMI tenure or withdraw EMI scheme completely.
What happens if the Bank rejects EMI?
If your EMI application is rejected by the issuing bank, you will be liable to pay the full amount of the order to KAFF India.
KAFF India is not involved in the process of approval or rejection of EMI. EMI is provided by your issuing bank at its sole discretion. If your bank refuses to provide the EMI facility, your only option is to attempt to resolve the issue with your bank.
My payment has failed. What can I do?
Your payment transaction may fail for reasons such as submission of incorrect payment details or exceeding your transaction limit or session timeout, etc. Most failures are recorded based responses sent by your bank. Since the payment is handled by your bank and a payment gateway partner, we receive only limited information regarding the payment failure.
If you have been charged for your failed transaction, please wait at least 48 hours for an automatic refund or contact your bank or our team on orderstatus@kaff.in and care@kaff.in
What is the procedure for refund?
Owing to the nature of our products, goods are not eligible for return/refund in case the carton box is found open at the time of installation of the goods by KAFF’s authorized representative. KAFF’s authorized representative will only open the carton box in front of the customer.
Product Inspection needs to be done within 10 days of delivery. Post 10 days, we are neither responsible nor accept any damage claim for replacement/refund.
Once the product is used, external damage/defect claims will not qualify for a replacement or refund
- Replacement or refund will be subject to the result of due investigation conducted through the KAFF authorised service person.
- Refund will be initiated within 10 working days of approval of your claim.
- It may take up to 7-10 days for the refund credit to reflect in your account after initiated. (For Refund – Bank Details may require)
- Incident will not qualify for a replacement or refund if it is established that the product was damaged post-delivery to the customer.
FAQ SHIPPING:
Can I have my order redirected to another address if my order has already been shipped?
Unfortunately, once your kaff.in order shipped it must go to the address provided at the time you place your order.
Can I request a specific date or time slot for my delivery?
We are unable to take such requests at the moment.
Why do you require a signature to receive a package?
Most of our shipments contain valuable equipment and we like to ensure that our customers receive their products safely.
What happen if no one is available to sign for my order at the address registered with order?
If you will not be at the shipping address to accept delivery of your product, consider someone you trust will be available to sign on behalf of you for your package by showing some identity proof.
Whom should I contact if my shipment arrived later than expected?
We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at kaff.in makes your life just a little easier, and your satisfaction is important to us. In rare cases there may be a slight delay in transit due to events beyond control of our logistic partners. We attempt to keep our customers informed of Estimated Delivery Timelines in such cases.
What should I do if my shipment is lost?
If the package tracking details have not changed in a few days, we request you to wait until the estimated delivery date as it could be a tracking error. If you do not receive your order by the delivery date, the package tracking details have not changed, and you have not received any email or message from us to inform you about a delay in the delivery of your package, please contact us and we will take steps to ensure that you receive your order soon.
What can I do if the package was delivered to the wrong address?
If your order status or the package tracking details show that the product has been delivered but you have not received it, please check whether anyone else may have received it, such as another person in your home or office. In some instances, delivery persons are not allowed to enter a building or office to deliver the product directly to you. Please check whether the reception desk at your office, or the security gate at your building / colony / office may have received the delivery.
If the order has not been delivered to your address, please contact us for further assistance
What should I do if my shipment is missing an item(s)?
It is possible your order was split into multiple shipments based on product availability, quantity, weight or size. In case of a shipment being split based on product availability, the missing items will be shipped when they are in stock. Your shipment confirmation will include a list of all products included in your shipment.
To track your order, please check your Order History.
If a product or an item has been mentioned in your shipment confirmation, but is missing from the shipment delivered to you, please contact us within 24 hours of delivery and we will check the status of your missing items.
Do you deliver to all Pin codes in India? How much time should I except for the delivery to be completed?
Currently we are running our operations all across India. You can check whether delivery of any product is available for your location by providing your Pin code on the product page. Delivery period is between 7 to 10 working days only.
Can large appliances and bulky items be delivered anywhere in the accepted pin codes?
Large appliances or bulky Items are delivered to your doorstep. However, in case of delivery to higher floors where lifts cannot be used and staircases are too narrow, delivery will be provided on the ground floor of your premises.
How is the Delivery time calculated?
Estimated delivery time depends on the following factors:
- Product(s) selected
- The destination pin-code to which you want the order to be shipped to.
- Warehouse Location
Delivery time is calculated based on historical data of delivery timelines for orders to the pin-code entered by you. Delivery timelines might vary in a few cases depending on the factors mentioned above, or factors outside our control or the control of our delivery partner.
Please note that KAFF India is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as if you are unavailable or un-contactable; incorrectly addressed orders; weather conditions, and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.
FAQ SERVICES:
Does KAFF India provide Annual Maintenance Contract (AMC) and extended warranty on its products?
Yes, KAFF India provides AMC on its products and extended Warranty from time-to-time. For more information, please contact our customer care as provided below.
How can I contact the customer care?
You can contact our customer care by calling on 18001802221 or contact us via email customercare@kaff.in and via SMS 56677
FAQ
How do I place an order?
Shopping at KAFF.com is easy and secure. Placing an online order requires just a few steps:- Select an item you would like to purchase, and then click the Buy Now button from product detail page.
- You can then choose to continue shopping which would allow you to browse and add more products, or you can go directly to Checkout.
- If you choose to continue shopping, when you have finished browsing and adding products to your Shopping Cart, please click on the Shopping Cart and follow the Checkout steps.
- During the Checkout process, you will be asked for the delivery address, billing address and payment details.
- At present we are only accepting prepaid orders.
- An email will be sent to your email address containing confirmation of receipt of your order and an order number.
What should I do if I’m having trouble placing an order?
If you are facing any technical difficulties with the website, please write to us at orderstatus@kaff.in or care@kaff.inHow quickly will my order be processed?
You can check the estimated delivery time for each product by entering your pin code on the Product Page. Please note that on occasion, such as during holiday rush, large sale events, or other events outside our control, there may be a slight delay in the processing time. We value the trust you place in us, and we make every effort to process your order as quickly as possible.How can I track the status of my order?
- Your order can be tracked by visiting your account, or by clicking on the link sent to you through email or message. Your order status may show one of the following:
- When your order has been shipped, we will send a shipping notification to you containing shipment tracking number. You can track your shipment through the delivery service by using these tracking details.
How do I cancel an order?
You can easily cancel your order within 12 hours of placing it. Once your order is dispatched, it cannot be cancelled. If your order is eligible for cancellation, a cancel button will be available, click this button to cancel your order.How I do return or exchange a product?
Return /Exchange is only applicable if the goods are delivered Damaged/Wrong
Currently we accept returns/exchange of products only if they are certified as Dead on Arrival (‘DOA’) by our Authorized service representative. The Process for initiating a return shall be as follows:- If your Order has any performance issues, please contact our Customer Care and inform about the issue for resolution. The Service representative shall visit you and analyse the product. Once the product has been certified as DOA by our representative on its discretion, he will seal the product along with all its accessories in the original packaging box and will direct you to return the device to the Us.
- Once the product is used, external damage/defect claims / Shortage after delivery, will not qualify for a replacement or return.
- A request will be initiated by you to arrange for pickup of the product by email.
- Product will be re-shipped to you subject to authenticity of your claim and its availability, within 7 working days of approval of your claim.
- In case of non-availability of the product, refund will be initiated within 10 working days of approval of your claim for damage.
How do I pay for my order?
We only accept online payments made at the time of placing your order. You can pay for your orders via all Major Debit and Credit Cards, EMI, Net Banking, Wallet Payment, UPI or other available payment modes. Your payment information is encrypted and stored safely and securely by the Payment Gateway provider.
Do you offer Cash on Delivery?
No, we currently do not offer Cash on Delivery for payment of your orders. You can pay for your orders using any supported online payment method during the checkout process.
Are there any Hidden Charges for purchases on KAFF India website?
No, we do not have any hidden charges when you make a purchase on this website. Your total order amount will be displayed at the time of payment and before your order is placed. We will not charge you any amount in excess of what is reflected on the invoice for the delivery of your order.
Please Note: additional logistics charges will be applicable for those orders only which are out of delivery areas/locations.
Does KAFF India store my Credit / Debit card information or my Net banking account information?
No, KAFF India does not collect or store your credit / debit card information or your net banking account information. When you choose to an online payment option, you will re-directed to our payment gateway partner Razor pay & CC Avenue for processing your payment. Your card / account information is securely processed by Razor pay & CC Avenue and the corresponding banks, without any sensitive information passing back to us. We only receive limited information that is necessary to verify whether the payment for your order was successful.
Who will approve my EMI transaction?
EMI facility is provided by your issuing bank at its sole discretion. The issuing bank may modify the terms of the EMI offering at any time. Further, the issuing bank may at its sole discretion chose to reject or change EMI tenure or withdraw EMI scheme completely.
What happens if the Bank rejects EMI?
If your EMI application is rejected by the issuing bank, you will be liable to pay the full amount of the order to KAFF India.
KAFF India is not involved in the process of approval or rejection of EMI. EMI is provided by your issuing bank at its sole discretion. If your bank refuses to provide the EMI facility, your only option is to attempt to resolve the issue with your bank.
My payment has failed. What can I do?
Your payment transaction may fail for reasons such as submission of incorrect payment details or exceeding your transaction limit or session timeout, etc. Most failures are recorded based responses sent by your bank. Since the payment is handled by your bank and a payment gateway partner, we receive only limited information regarding the payment failure.
If you have been charged for your failed transaction, please wait at least 48 hours for an automatic refund or contact your bank or our team on orderstatus@kaff.in and care@kaff.in
What is the procedure for refund?
Owing to the nature of our products, goods are not eligible for return/refund in case the carton box is found open at the time of installation of the goods by KAFF’s authorized representative. KAFF’s authorized representative will only open the carton box in front of the customer.
Product Inspection needs to be done within 10 days of delivery. Post 10 days, we are neither responsible nor accept any damage claim for replacement/refund.
Once the product is used, external damage/defect claims will not qualify for a replacement or refund
- Replacement or refund will be subject to the result of due investigation conducted through the KAFF authorised service person.
- Refund will be initiated within 10 working days of approval of your claim.
- It may take up to 7-10 days for the refund credit to reflect in your account after initiated. (For Refund – Bank Details may require)
- Incident will not qualify for a replacement or refund if it is established that the product was damaged post-delivery to the customer.
Can I have my order redirected to another address if my order has already been shipped?
Unfortunately, once your kaff.in order shipped it must go to the address provided at the time you place your order.Can I request a specific date or time slot for my delivery?
We are unable to take such requests at the moment.Why do you require a signature to receive a package?
Most of our shipments contain valuable equipment and we like to ensure that our customers receive their products safely.What happen if no one is available to sign for my order at the address registered with order?
If you will not be at the shipping address to accept delivery of your product, consider someone you trust will be available to sign on behalf of you for your package by showing some identity proof.Whom should I contact if my shipment arrived later than expected?
We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at kaff.in makes your life just a little easier, and your satisfaction is important to us. In rare cases there may be a slight delay in transit due to events beyond control of our logistic partners. We attempt to keep our customers informed of Estimated Delivery Timelines in such cases.What should I do if my shipment is lost?
If the package tracking details have not changed in a few days, we request you to wait until the estimated delivery date as it could be a tracking error. If you do not receive your order by the delivery date, the package tracking details have not changed, and you have not received any email or message from us to inform you about a delay in the delivery of your package, please contact us and we will take steps to ensure that you receive your order soon.What can I do if the package was delivered to the wrong address?
If your order status or the package tracking details show that the product has been delivered but you have not received it, please check whether anyone else may have received it, such as another person in your home or office. In some instances, delivery persons are not allowed to enter a building or office to deliver the product directly to you. Please check whether the reception desk at your office, or the security gate at your building / colony / office may have received the delivery. If the order has not been delivered to your address, please contact us for further assistanceWhat should I do if my shipment is missing an item(s)?
It is possible your order was split into multiple shipments based on product availability, quantity, weight or size. In case of a shipment being split based on product availability, the missing items will be shipped when they are in stock. Your shipment confirmation will include a list of all products included in your shipment. To track your order, please check your Order History. If a product or an item has been mentioned in your shipment confirmation, but is missing from the shipment delivered to you, please contact us within 24 hours of delivery and we will check the status of your missing items.Do you deliver to all Pin codes in India? How much time should I except for the delivery to be completed?
Currently we are running our operations all across India. You can check whether delivery of any product is available for your location by providing your Pin code on the product page. Delivery period is between 7 to 10 working days only.Can large appliances and bulky items be delivered anywhere in the accepted pin codes?
Large appliances or bulky Items are delivered to your doorstep. However, in case of delivery to higher floors where lifts cannot be used and staircases are too narrow, delivery will be provided on the ground floor of your premises.How is the Delivery time calculated?
Estimated delivery time depends on the following factors:- Product(s) selected
- The destination pin-code to which you want the order to be shipped to.
- Warehouse Location
Does KAFF India provide Annual Maintenance Contract (AMC) and extended warranty on its products?
Yes, KAFF India provides AMC on its products and extended Warranty from time-to-time. For more information, please contact our customer care as provided below.How can I contact the customer care?
You can contact our customer care by calling on 18001802221 or contact us via email customercare@kaff.in and via SMS 56677FAQ
Products and orders
Shopping at KAFF.com is easy and secure. Placing an online order requires just a few steps:
- Select an item you would like to purchase, and then click the Buy Now button from product detail page.
- You can then choose to continue shopping which would allow you to browse and add more products, or you can go directly to Checkout.
- If you choose to continue shopping, when you have finished browsing and adding products to your Shopping Cart, please click on the Shopping Cart and follow the Checkout steps.
- During the Checkout process, you will be asked for the delivery address, billing address and payment details.
- At present we are only accepting prepaid orders.
- An email will be sent to your email address containing confirmation of receipt of your order and an order number.
- Your order can be tracked by visiting your account, or by clicking on the link sent to you through email or message. Your order status may show one of the following:
- When your order has been shipped, we will send a shipping notification to you containing shipment tracking number. You can track your shipment through the delivery service by using these tracking details.
Return /Exchange is only applicable if the goods are delivered Damaged/Wrong
Currently we accept returns/exchange of products only if they are certified as Dead on Arrival (‘DOA’) by our Authorized service representative. The Process for initiating a return shall be as follows:
- If your Order has any performance issues, please contact our Customer Care and inform about the issue for resolution. The Service representative shall visit you and analyse the product. Once the product has been certified as DOA by our representative on its discretion, he will seal the product along with all its accessories in the original packaging box and will direct you to return the device to the Us.
- Once the product is used, external damage/defect claims / Shortage after delivery, will not qualify for a replacement or return.
- A request will be initiated by you to arrange for pickup of the product by email.
- Product will be re-shipped to you subject to authenticity of your claim and its availability, within 7 working days of approval of your claim.
- In case of non-availability of the product, refund will be initiated within 10 working days of approval of your claim for damage.
Cooker Hood
Recirculation extractor hood is based on the air circulation method; the cooking vapors are circulated within the room for filtering. It is always recommended to have ducting for the best utilization of cooker hoods and their functions. Recirculation is the last option where people do not have any ducting provision at all. With KAFF you can choose from recirculation extractors to extractors with ducting provision.
Ducting is a method of extracting smoke, fumes and vapor away from the hood to the outside of the house. The general rule is, to ensure the greatest efficiency use the shortest lengths of ducting with the fewest number of bends.
Aluminum also known as Mesh or Cassette filters, Baffle filters made of stainless steel and Carbon or Charcoal filters. KAFF from its wide range of cooker hoods provides the options of Aluminum/ Anodized Aluminum, Cassette and Baffle filters to choose from.
65-75cm (Electric & Gas hob) or 600mm to 750mm
With air extraction, the cooking vapors are extracted by the fan and passed via the exhaust air
pipe into the open air or an air flue. With circulating air systems, the cooking vapors are circulated within the room for filtering. Recirculating chimneys are used where there is no
ducting provision.
Ovens
Fan inside the oven is used for the even circulation of heat and is required for the different cooking styles like baking, roasting etc.
Microwave Ovens
Built in Hobs
Brass burners are designed keeping in mind Indian cooking unlike the European burners. Indian
cooking is very peculiar where the temperature of oil is very important to make a perfect Tadka.
It requires the right temperature and right flame. Although Built in Hobs got a good revolution in Indian kitchen, but the European Burners used in Hobs cannot satisfy the need of Indian cooking.
Built in hobs comes in glass, stainless steel, ceramic body. They all vary in their looks, finish and
configurations. KAFF offers built in hobs in tempered glass with different colors and stainless steel finish complementing the highest standards.
Dishwashers
A rinse agent is an additive that makes water “wetter” – It means that the water sheets off dishes more readily and rinses away residue. That translates into fewer water spots – making a rinse agent especially helpful if you have mineral-rich hard water. As an added bonus, rinse agents also help dishes dry more quickly.
Wine Coolers
Yes, KAFF from its wide range of wine coolers provide the options of free standing and built in with different capacity of bottles.
Single zone wine coolers have one temperature control and the storage space is undivided, so the whole cooler is set to the same temperature. Dual zone wine coolers have two temperature controls and the storage space is divided into sections which may be set to their own temperatures. KAFF’s wine cooler offers the benefit of dual temperature control to stock both Red and White Wine in one cooler.
Payment and Finance
We only accept online payments made at the time of placing your order. You can pay for your orders via all Major Debit and Credit Cards, EMI, Net Banking, Wallet Payment, UPI or
other available payment modes. Your payment information is encrypted and stored safely and securely by the Payment Gateway provider.
No, we currently do not offer Cash on Delivery for payment of your orders. You can pay for your orders using any supported online payment method during the checkout process.
No, we do not have any hidden charges when you make a purchase on this website. Your total order amount will be displayed at the time of payment and before your order is placed. We will not charge you any amount in excess of what is reflected on the invoice for the delivery of your order.
Please Note: additional logistics charges will be applicable for those orders only which are out of delivery areas/locations.
No, KAFF India does not collect or store your credit / debit card information or your net banking account information. When you choose to an online payment option, you will re-directed to our payment gateway partner Razor pay & CC Avenue for processing your
payment. Your card / account information is securely processed by Razor pay & CC Avenue
and the corresponding banks, without any sensitive information passing back to us. We only
receive limited information that is necessary to verify whether the payment for your order was successful.
Your payment transaction may fail for reasons such as submission of incorrect payment details or exceeding your transaction limit or session timeout, etc. Most failures are
recorded based responses sent by your bank. Since the payment is handled by your bank and a payment gateway partner, we receive only limited information regarding the payment
failure.
If you have been charged for your failed transaction, please wait at least 48 hours for an
automatic refund or contact your bank or our team on orderstatus@kaff.in and care@kaff.in
- Replacement or refund will be subject to the result of due investigation conducted through the KAFF authorised service person.
- Refund will be initiated within 10 working days of approval of your claim.
- It may take up to 7-10 days for the refund credit to reflect in your account after initiated. (For Refund – Bank Details may require)
- Incident will not qualify for a replacement or refund if it is established that the product was damaged post-delivery to the customer.
Delivery and Installation
We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at kaff.in makes your life just a little easier, and your satisfaction is important to us. In rare cases there may be a slight delay in transit due to events beyond control of our logistic partners. We attempt to keep our customers informed of Estimated Delivery Timelines in such cases.
- Product(s) selected
- The destination pin-code to which you want the order to be shipped to.
- Warehouse Location
