Product Condition and Delivery

Due to the nature of our products, goods are not eligible for return or refund if the carton box is found open at the time of installation by a KAFF authorized representative. The representative will only open the carton box in front of the customer.

We request our valued customers to be vigilant when taking delivery from the delivery person. If the carton box is found open and/or KAFF tape is not affixed on all sides of the carton, please do not accept the delivery and return the goods immediately to the same delivery person.

Damage Claims and Refunds

Product inspection must be done within 10 days of delivery. After 10 days, we are neither responsible for nor will we accept any damage claims for replacement or refund.

Due to the nature of our products and the high transport cost involved, refunds will be decided on a case-by-case basis. KAFF's first priority is to ensure the customer is delighted with their goods and their use, and to replace goods that are found to be broken, damaged, or defective.

Any voluntary return of goods, once accepted by KAFF, will require the customer to bear the shipping cost.

Cancellations and Fees

In case of cancellation by the customer upon delivery or for any other reason not related to KAFF's side, the refund made to the customer will be after deducting the "to and fro freight" and the amount charged by the payment aggregator. Any replacement will be made after collecting "to and fro freight charges".

For refunds, Kaff does not charge any processing fee. However, the transaction fee and GST levied by Razorpay at the time of payment capture will not be reversed to your account.