Based on your experience at KAFF website, how likely are you to recommend purchasing from KAFF website to your friends or colleagues? Based on your experience at KAFF website, how likely are you to recommend purchasing from KAFF website to your friends or colleagues? Not At All Likely Extremely Likely 12345678910 What factor had the biggest impact on your score? Product information page (Content quality, accuracy)Installation (Installation arrangement, service)Delivery (Delivery performance/information)Post-purchase support (Repair, consultation)Web design & Navigation (Page design, style, menu)Chat/Call for pre-purchaseOnline purchasing (Ease of shopping, cart, payment, promotions)Product information page (Content quality, accuracy) Content accuracyProduct searchContent usefulnessProduct comparisonEase of understanding product descriptionsNot listed above (Please specify)Installation (Installation arrangement, service) On-time installation as promisedFrequent changes in installation date/timeCommunication with KAFF/installersInstallation options provided by KAFFInstallation qualityInstallers' customer servicesNot listed above (please specify)Delivery (Delivery performance/information) Box damage or damaged product deliveredDelivery on time as promisedOrder tracking provided by KAFFProduct delivered to the requested locationCommunication with KAFF call center regarding deliveryCommunication with the delivery companyNot listed above (please specify)Post-purchase support (Repair, consultation) Chat consultationSupport content and informationRepair servicesCall consultationRefund/product exchangeNot listed above (please specify)Web design & Navigation (Page design, style, menu) Loading speedSite navigationPage designNot listed above (please specify)Chat/Call for pre-purchase Ease of requesting a live chat agent instead of a ChatbotWait timeHelpfulness of the chat resultNumber of steps to connect with an agentAgent AttitudeNot listed above (Please specify)Online purchasing (Ease of shopping, cart, payment, promotions) Cart/Checkout page site speedPromotions (Trade-in, voucher, bundle, gift)Order processing (including changes and cancellations)Payment/checkout processDelivery/pick-up optionsNot listed above (Please specify)Not listed above (please specify) Considering the score and answers you provided earlier, please specify the reason for your score and how we could improve your experience. WebsiteSubmit