WARRANTY POLICY (FROM 01.08.2021 TILL 31.03.2022) 
CHIMNEY

 

SI.

No

Cooker Hood

Models

Comprehensive Warranty

Extended Warranty

Motor Warranty

1

BASIC

RANGE

BASE LX 60, THEME/EXPO MX 60

1 YEAR

1 YEAR

2 YEARS

 

2

ESSENTIAL RANGE

MEL LX BF 60, ELBAA BF DHC 60, REL DHC 60, LIZ DHC 60/90, JIFF 60, NOVA SV/TC 60, FLO

BF 60, ACE BF 60, ELF DHC 60

 

1 YEAR

 

1 YEAR

 

5 YEARS

 

3

 

PREMIER RANGE

ELECTRA DHC 90, OPEC TX DHC 60/70/90, OPEC BGX 60, STELLA DHC 90, SIGMA DHC 60, PRIMA TX DHC 60/75/90, PRIMA LX DHC 60,

LUMEX DHC 60, VITO DHC 60

 

1 YEAR

 

1 YEAR

 

5 YEARS

 

 

4

 

COLLECTION RANGE

FALMARK DHC 90-A, HAWK DHC 60, NOBELO TX DHC 60/90, NOBELO LX DHC 75, ALBURY DHC 60/90, LYRA DHC 60, CANARY BF DHC 90, VIOLA DHC 90, FALCON DHC 90, CASTO DHC 60, VASCO DHC 60/75/90

 

 

1 YEAR

 

 

1 YEAR

 

 

5 YEARS

 

5

ISLAND RANGE

VISTOSI DHC 90 IS, CANARY DHC 90 IS, OPEC DHC 90 IS, TOWNSVILLE,

FLORA TWIN DX IS 120

 

1 YEAR

 

1 YEAR

 

5 YEARS

6

REST ALL MODELS

1 YEAR

1 YEAR

2 YEARS

NOTE:

 ·   Warranty is subject to Installation done by Kaff service Engineers or its authorized service franchise engineers only.

  • To avail the Warranty it is mandatory to install the kitchen hood by calling our Customer care & by representatives from our authorized service center only.

  • The registration form should be duly filled & uploaded on website along with the copy of invoice & installation service order number within 30 days of Installation.

  • Warranty is valid only on showing the life time warranty letter & bill/invoice.

  • 5 Years Warranty is applicable On Motor

  • Rest Two Year for all Parts i.e. PCB, Blower, Touch, Button / Switches are covered under this

  • Warranty does not cover consumables like bulbs, Switches/Knobs, Charcoal filters, Outer body, Metal/Glass/Plastic parts, Filter locks etc. of the Chimneys.

WARRANTY POLICY
(FROM 01.08.2021 TILL 31.03.2022)
BUILT IN HOBS

 

 

Built-In-Hob

Comprehensive

Extended

 

SPARES COVERED IN WARRANTY

warranty

warranty

NE,CRH,VRH,FBB,NVH, MFB,MFB-X

 

1 YEAR

 

1 YEAR

 

Burners, Glass, Ignition Wire, Switch, Bypass & Generator

 

HBR, KH, ALTON

 

1 YEAR

 

1 YEAR

*5 Years Warranty on Burners

Rest Spares: 2 Years :- Glass, Ignition Wire, Switch, Bypass

& Generator

 

 

 

1 YEAR

 

 

1 YEAR

*10 Years Warranty on Glass only

BELLINI , BELLINI -F &

*5 Years Warranty on Burners

MASSIMO SERIES

Rest Spares: 2 Years :- Ignition Wire, Switch, Bypass &

 

Generator

NOTE

BRASS BURNERS COATED WITH BLACK HEAT RESISTANT COATING ARE NOT COVERED UNDER WARRANTY FOR ITS DISCOLOURING.

BUILT-IN-OVEN

Built-In-Oven

 

Models

Comprehensive

Extended

 

SPARES COVERED IN WARRANTY

warranty

warranty

CLIFTON, MAZZINI &

All Models

1 YEAR

4 YEAR

Element, Selector & All Electricals parts

CASSINO SERIES

COLLECTION SERIES

All Models

1 YEAR

1 YEAR

Element, Selector & All Electricals parts

 

REST OF THE APPLIANCES / PRODUCTS

Products

Comprehensive

Additional

SPARES COVERED IN WARRANTY

warranty

warranty

MICROWAVE

1 YEAR

1 YEAR

Element, Selector, Magnetron and All Electricals.

REFRIGERATOR

1 YEAR

N/A

1 Year Warranty on All Electricals

*7 Year Warranty on compressor

DISHWASHER

1 YEAR

1 YEAR

Washing Pump, Thermostat, Pressure Set, Inlet

Valve, Heating Element and Drain Pump

WINE COOLER

1 YEAR

N/A

1 Year Warranty on All Electricals

*3 Year Warranty on Compressor

AIR PURIFIER

1 YEAR

N/A

Electronic Parts Only

BARB-E-QUE

1 YEAR

1 YEAR

Bypass, Spark Plug & Thermostat

DEEP FRYER

1 YEAR

1 YEAR

Bypass, Spark Plug & Thermostat

INDUCTION HOBS

1 YEAR

N/A

* 2 Years Warranty On Glass

PCB , Coil & All Electricals

WARMER DRAWER

1 YEAR

N/A

PCB , Coil & All Electricals

COOKING RANGE

1 YEAR

1 YEAR

Bypass, Burner, Ignition Wire, Coil & Generator

 

COOKTOPS

 

1 YEAR

 

1 YEAR

* 5 Year Warranty on Burners

2 Year Warranty on Pan Supports, Bypass,

Ignition, Generator & Glass.

VENTILATING FANS

1 YEAR

N/A

Motor, Coil and Led Lamp

SINK

N/A

N/A

**LIFE TIME WARRANTY

FURNITURE &

 

N/A

 

N/A

**LIFE TIME WARRANTY

FITTING HARDWARE

(OPERATIONAL WARRANTY)

KITCHEN

 

N/A

 

N/A

**LIFE TIME WARRANTY

ACCESSORIES

(OPERATIONAL WARRANTY)

GAS SPRING

N/A

N/A

**LIFE TIME WARRANTY

(OPERATIONAL WARRANTY)

**LIFE TIME WARRANTY Means Seven years.

 GENERAL INFORMATION

  •  The warranty extends on all parts against any manufacturing defects inherent or apparent except filter, bulbs, electrical cord & plug, and fitting used for installation of the product.

  • The warranty also excludes normal wear & tear on the surface affecting the paint or finish of the

  • Top glass, oven glass, bulbs & timer are not covered under the warranty.

  • Company is not liable for any damage or physical injury, arising out of improper use, modification or alteration of specifications or unauthorized and poor maintenance of this product.

  • The warranty shall be void due to any of the reasons enumerated below and the customer shall be liable to pay for the cost of all spares and service charges

  • The unit is installed, opened, tampered or serviced by person other than KAFF authorized personnel.

  • Damage to the equipment due to abnormalities in the power

  • Any modification or structural changes are made to the appliance or it is not used as per the operating standards specified for the product.

  • The specified periodic maintenance is not

  • Defective or Sub Standard parts are substituted in the place of genuine

  • Any defects arising with optional accessories like trolleys

  • Any damages/defects occur by improper electrical circuits outside the appliance or by any electrical supply

  • Any substandard detergent, rinse aid, salt has been used in the dishwasher.

  • The warranty will not be applicable, if the appliance is used for commercial purpose or at places like hotels, restaurants, hostel, or any other similar

  • Rusting due to environmental effect, misuse, negligence and mishandling.

  • Visit / Service Charges will be extra per

  • Visiting charges will not be applicable within 1 year from the date of invoicing only if the product is installed by our authorized

NOTE:-

The warranty shall be void due to any of the reasons enumerated above, the customer shall be liable to pay for the cost of all spares and servicing.

 DEFINITION

LIFETIME WARRANTY* (7 YEARS)

Lifetime means the expected life of a product. „KAFF‟ undertakes that all the products are marketed by them under the „KAFF‟ brand after thorough inspection by Quality Control Wing. „KAFF‟ extends this warranty only in the case of defects in manufacturing and / or workmanship and undertakes to replace parts / repair, at the sole discretion of

„KAFF‟.

This warranty is subject to the terms and conditions mentioned below:

  1. Lifetime warranty means seven year warranty.
  2. To avail the LTW it is mandatory to install the kitchen hood by calling our Customer care & by representatives from our authorized service center
  3. The registration form should be duly filled & uploaded on website along with

the copy of invoice & installation service order number within 30 days of installation.

  1. Warranty is valid only on showing the life time warranty letter & bill/invoice.
  2. In case warranty is not registered within 30 days from date of purchase, LTW will be null &
  3. To register for LTW after 30 days ,submitting a proof of invoice along with a payment of INR700/- is
  4. In Chimney Life Time Warranty covers the Motors only. Warranty on all other parts like Blower, PCB & switch will be two years. It does not cover consumable parts and parts which are subject to normal wear and tear like Charcoal Filters, Bulbs, Glass Parts, Metal Body,
  5. Routine maintenance / service visits made by the „KAFF‟ Technician for repair of the items covered under warranty / out of warranty will be on chargeable basis.
  6. The Company undertakes no liability in the matter of consequential loss and/or damages caused to the Customers or third party due to misuse/mishandling/failure/malfunction   of   the   Product.   „KAFF‟   obligation under this warranty shall be limited to repairing or replacing the defective part.
  1. The Warranty becomes null and void in following cases, but not limited to :
    1. Installation / Service / Repair / Modification is carried out by person other than those authorized by ‟KAFF‟.
    2. Failure on account of non-genuine parts.
    3. Failure on account of users inaction towards minor maintenance such as cleaning of
    4. Removal, alteration or tampering of Serial No. of the Product and its components.

WARRANTY POLICY
(F
ROM 01.08.2021 TILL 31.03.2022)

  1. Change of
  2. Failure on account erratic power
  3. Damage resulting to the unit due to operation in an abnormally corrosive alkaline / acidic atmosphere, and / or use of harmful
  4. Failure due to misuse / negligence, and / or Acts of
  5. In case warranty is not registered within 30 days from date of purchase,
  6. For units installed beyond the municipal limits of the area of operation of the Authorized Service Centre of „KAFF‟, or in areas where no Service Centre is Present, all expenses incurred towards loading, unloading etc., will be borne by the customer and will be payable in
  7. The registration of Lifetime Warranty will be as the sole discretion of KAFF Appliances India Pvt. Ltd.

The decision of „KAFF‟ with regard to the settlement of all Claims under this Warranty shall be final. Courts in Gurgaon (Haryana) shall have exclusive jurisdiction in the event of any dispute.